FREQUENTLY ASKED QUESTIONS

FOR QUESTIONS NOT COVERED IN THE FAQS, PLEASE EMAIL SHOP@KINGBEAN.COM WITH YOUR INQUIRY.

We can be reached via phone M-F 8-4p @ (843) 722-7650

ORDERING

HOW DO I ENTER A COUPON CODE?

From time to time, we may offer special discounts or promotions through unique coupon codes. If you have a coupon code, simply click on Shopping Cart in the upper right hand corner of the website. When on the Shopping Cart page, scroll down to the box underneath the question “Do you have a coupon?” and enter the coupon code.

CAN I SEND COFFEE AS A GIFT

Yes. We offer the option for a customized gift note. This service is complimentary. Simply enter your gift message at check out on the “shipping information” page. Please note that we do not offer gift-wrapping as a service.

WHAT IS YOUR RETURN/REFUND POLICY?

We currently accept Visa, MasterCard, American Express, and Discover. Please email shop@kingbean.com for help resolving a payment issue.

Please note that the customer is responsible for returned shipping costs. To request a refund, please email shop@kingbean.com. Currently, gift items are not available for return.

I FORGOT MY LOGIN PASSWORD. WHAT DO I DO?

To retrieve login information, click on link that reads “Forget your password?” and follow directions. This is on check out page. Your password will then be emailed to you. If you have trouble retrieving your password, be sure to check your email’s spam folder. Please note that you may always check out as a guest.

CAN I ENTER MORE THAN ONE COUPON CODE AT CHECKOUT?

Our e-commerce site only accepts one coupon code at a time.

SHIPPING

WHEN IS MY COFFEE ROASTED? WHEN WILL MY ORDER SHIP?

All coffee is roasted to order; please allow 1-2 days for the roasting process. Coffee will ship within 24 hours of roasting.

WHAT HAPPENS IF MY PACKAGE IS RETURNED TO US?

If a shipment is returned to our facility or never delivered by USPS due to the following reasons:

An incorrect or insufficient address being supplied at the time of order

The package being unclaimed by the customer

The inability of a package to be forwarded

King Bean Coffee Roasters is not responsible, liable, or obligated to reship the package or offer a refund. Upon receipt of a returned package, we will contact you to determine the reasoning for the return. If you have not received your order and feel that it may have been returned, please email shop@kingbean.com.